By booking with Aspire Property Management (APM) who act as the agent of the owner of the property & accept reservations in that capacity you agree to be bound by the following Terms & Conditions.
We revise these Terms & Conditions from time to time by updating our website. The revised terms will take effect from the date they are posted. Should the property be sold, withdrawn for letting or become unavailable for another reason prior to this reservation commencing APM will endeavour to find alternate reservation at a similar tariff.
Requirements at the time of confirmation of booking are: 50% Deposit for all Seasons.
Payment in full of all tariffs and charges must be paid 7 Days Prior to Arrival. Keys and or remotes will not be issued unless prior arrangements have been made with management. Your Signed & Completed Guest Registration Form must be returned to our office before keys and remotes will be issued.
Unless paying with a bank cheque guests may not pay the balance with a personal cheque. If final payment is to be made by cheque, we must have received and receipted the cheque 10 days prior to your intended arrival date. A dishonour fee of $40.00 will be charged for cheques that are not cleared by the bank. Other forms of payment on arrival are MasterCard or Visa (We have a no cash policy.) Guests wishing to pay monies by credit card (MC or VISA) will incur a surcharge of 1.5%.
If a booking is made outside of six months from your arrival date a non-refundable $250 holding deposit is required within 24 hours of making the booking. Again should the deposit not be paid by this time, the booking will be automatically cancelled. Up to 50% of the total tariff will then be required six months prior to your arrival date.
A valid credit card (MC or VC) imprint will be required to be signed on check-in, to be kept on file as security and destroyed after departure, once the property has been inspected. If no credit card is available, we require a $500 cash security deposit. This will be processed by this office, a receipt issued and refunded by trust account cheque after departure, once the property has been inspected. In the case where the guest is found liable for damages or outstanding charges and the amount is greater than or less than the signed security deposit the guest will be charged accordingly.
No keys will be issued until a credit card impression is taken & signed or a cash security deposit has been paid.
Please note: We do not accept payment by PayPal or other third party.
In the event of a guest cancelling for any reason whatsoever, it shall be a condition that no refund of the deposit shall be made unless and until the property is re-booked for a reservation identical in all respects to this reservation then a service fee of 12% (+GST) and 1.5% (+GST) Administration fee (which includes any bank charges) of the deposit held shall be charged to the person cancelling the booking. It shall also be a condition that all reservations remain subject to approval by the owner of the property booked. Please note that there is no refund available when a $200 holding deposit has been paid.
Refunds have to be made in the way the payment was made. We can not refund a credit card deposit as a bank transfer and vise versa.
Changes and alterations to any booking can only be made up to 90 days outside of your arrival date. Any changes made within 90 days of your arrival date attracts the same conditions as a cancellation as stated above. The deposit is accepted on the basis of current conditions and your booking is subject to change as may be notified by this Agency prior to the commencement of the letting.
Note, that if a booking is cancelled within 120 days management will make all reasonable effort to secure another booking for the cancelled dates. However it is strongly recommended that guests take out travel insurance to avoid loss of deposit in the event that another booking is not secured.
If circumstances beyond the control of APM affect this reservation (such as flood, fire, act of God, war or threat of war, physical unrest, riots, civil disturbances, terrorist activities (threatened or actual), strikes, port or airport closure, technical problems with transport, alteration or cancellation of scheduled travel services) then APM may, at its discretion, cancel this reservation and offer either:
(a) Alternate accommodation; or (b) a proportional refund of monies paid by the Guest. APM cannot be held responsible for the actions taken by the owner, third party or unforeseen event occurring beyond our control. No responsibility is taken for any noise disturbance, renovations and construction works carried out in the area.
Our properties have linen supplied. If you require additional linen or towels, including face clothes, please contact our office. A small fee will apply. Properties are serviced mid-week for stays 8 days or longer. Should you require additional services, please contact us prior to your arrival and we will arrange this for you (charges apply). A small selection of starter travel toiletries, tea and coffee is provided. The property is a smoke free dwelling and must be kept clean and tidy of litter (including cigarette butts) at all times.The property must be left clean and tidy at the end of the reservation. Rubbish Bins/Otto Bins MUST be placed out for collection unless the property is an apartment complex. Any charges incurred to clean the property (or empty external rubbish bins) when it is not left clean and tidy or to repair damage to or reinstate the Property will be charged to the credit card(s) provided by way of security.
The Property is a residential dwelling. The Property is to be used strictly as a residential dwelling for residential purposes by the Guest(s) and the number of occupants nominated on the Guest Registration Form. The Property is not to be used for any other purpose or by any greater number of occupants. The use of the Property for a function, a party or other like gathering is STRICTLY PROHIBITED. If you use the Property for a function, a party or other like gathering or other than as a residential dwelling for residential purposes:
(a) Your reservation of the Property will be terminated;
(b) The Guest(s) and other occupants of the Property will be removed from it;
(c) A charge of $5000 will be incurred, should any type of function be held in the property to compensate for any extra cleaning and damage repair to the property.
The Property may have a broadband internet connection (wired or wireless). The operation of any internet connection during this reservation is not guaranteed and may be disrupted or not available. The cost of using any internet connection is not included in the Tariff. Neither the Owner of the Property or APM is responsible for or liable in respect of the availability or any disruption of, any internet connection or its use.
All keys/remotes must be returned to our office on departure – no more than two sets of keys are available to guests. Lost keys will incur a recutting charge and may incur locksmith’s fee and/or lock replacement fees. If keys/remotes are left inside the property and not returned to our office a $50.00 fee will apply – no exceptions.
The Guest/s and all other occupants or visitors of the Property will comply with any Body Corporate by-laws and rules applicable to the Property or which regulate the behaviour of occupants of the Property. The Guest(s) and all other occupants and visitors of the Property will not create or permit any noise or other nuisance to occur within or emanate from the Property. Failure to comply with Body Corporate by-laws or rules or the creation or occurrence of noise or other nuisance in or from the Property, may result in the termination of this reservation of the Property and removal of the Guest(s) and other occupants from the Property.
Animals are only accepted into properties designated by APM as Pet Friendly and the animal has been approved at time of booking, a fee is charged to cover the cost of Pest Control at the termination of the tenancy.
Not all properties provide car parking. If car parking is provided the Guest(s) must only use the car parking space(s) allocated to the Property and not interfere with the use of common property by other persons.
The Guest(s) is responsible to ensure that all personal belongings are removed from the Property at the end of this reservation. APM will use its best endeavours to locate the items reported by the Guest as left in the Property, when the Property is next vacant. Any items found will be returned COD at the Guest’s expense to the Guest at the booking address.
All Guests are responsible for keeping the Property secure during their stay and will be responsible for any theft or damage to the Owners or own property due to neglect in this area. It is important to ensure all windows and doors are closed and locked prior to departing the Property.
No liability is accepted for any injury, debt, damage, loss, delay, expense or inconvenience caused directly or indirectly by events beyond the Agent or Owners control. No responsibility is taken for Guests personal Property left on or near the premises. It is recommended that Guests take out personal Property insurance or adequate travel insurance should any unexpected situations arise before or during your travel period.
When a booking is made, the deposit is accepted for the Owner at that time. If the Property is sold and the Ownership changes before your holiday, we cannot guarantee that the Property will remain available. Some Owners will keep the Property as a holiday rental, in which case your booking may not be affected. However if the Owner decides to move in to the Property or not rent the Property it will no longer be available. If the Property is sold, we will notify you as soon as practicable. We will do our best to organise alternative accommodation. If you choose to cancel altogether there are no cancellation fees and any payments you have made will be returned in full.
If your holiday Property is listed for sale while you are in residence, you agree to allow the Owner or Agent to conduct inspections with prospective purchasers only at mutually convenient times, by appointment.
Please report any maintenance / breakdown of equipment as soon as you can. APM will make every effort for any repairs to air-conditioners, swimming pools & electrical appliances as quickly as possible, however we offer no guarantee of their availability or serviceability during your stay. No refund or reduction in tariff will be made for non availability of any of these items for any part of the stay.
Should APM believe that the Terms and Conditions of the tenancy have been or are being breached, APM may inspect the Property at any time during this reservation upon demand and without notice. APM may inspect the Property at all other times during this reservation upon 24 hours verbal notice. Failure to provide required access to the Property may result in the termination of this reservation of the Property and removal of the Guest(s) and other occupants from the Property.
If this reservation of the Property is terminated, APM and/or the Owner of the Property is authorised to do all things necessary to remove the Guest(s) and other occupants from the Property, at your cost. If this reservation of the Property is terminated and the Guest(s) and other occupants are removed from the Property, the Tariff applicable to the balance of this reservation will be forfeited to the Owner of the Property. There will be no refund of the Tariff.